Shipping Policy

All orders placed on our website are verified, prepared, and dispatched from our certified logistics center in Slovenia. Orders received before 13:00 CET on standard business days (Monday through Friday) are typically processed and dispatched within 24 to 48 hours.

Orders placed on weekends, public holidays in the Republic of Slovenia, or during peak promotional seasons will be scheduled for processing on the immediately following business day. You will receive an automated email confirmation once your parcel has been handed over to the courier service.

We provide primary delivery throughout Slovenia and across Member States of the European Union (EU). Because our distribution hub is situated in Kozina, Slovenia (within the EU Single Market), customers ordering within the European Union are not subject to customs fees or import tariffs.

Shipping fees are clearly calculated and displayed at checkout prior to final order confirmation, based on delivery destination and total order weight. We occasionally offer complimentary standard shipping on orders exceeding specified minimum basket thresholds.

We partner exclusively with reputable European courier and postal services, including Pošta Slovenije, DPD, GLS, and DHL Express, to ensure dependable, traceable delivery.

Domestic deliveries within Slovenia typically arrive within 1 to 2 business days following dispatch. Standard deliveries across Central and Western Europe generally arrive within 3 to 5 business days. Remote or peripheral European locations may require 5 to 7 business days.

Dietary supplements require careful handling to maintain bioactivity, potency, and physical integrity. Every bottle of ManVital is sealed at the manufacturer with an induction safety seal and packaged in tamper-evident, impact-resistant outer cartons.

Our warehouse facilities maintain controlled temperature and humidity conditions in full compliance with European Good Distribution Practice (GDP) guidelines, safeguarding formulas from adverse environmental exposure prior to transit.

As soon as your package is scanned by our carrier, an automated dispatch notification containing your unique tracking number and direct tracking link is sent to the email address provided during checkout.

You can monitor the step-by-step progress of your consignment from pickup to doorstep delivery. Most courier partners also provide SMS or email delivery window alerts on the morning of scheduled delivery.

If an outer parcel shows visible signs of tampering or severe physical damage upon arrival, we encourage you to note this with the courier upon signing or capture clear photographic evidence before opening.

In the rare event that a parcel is confirmed lost in transit by the carrier or delivered with damaged internal contents, our support team will promptly dispatch a replacement at no additional cost or process a full refund in accordance with consumer protection regulations.

For questions regarding existing shipments, address corrections prior to dispatch, or regional delivery inquiries, please contact our logistics team at [email protected] or call +386 5 680 0120 during Central European business hours.

Physical returns and logistics operations are managed at B.O. d.o.o., Obrtno industrijska cona Hrpelje 77, 6240 Kozina, Slovenia.