Returns & Refund Policy

Under European Union Directive 2011/83/EU on Consumer Rights and the Slovenian Consumer Protection Act (ZVPot-1), consumers have the right to withdraw from an online purchase within fourteen (14) calendar days without providing any reason.

The withdrawal period expires 14 days from the date on which you, or a third party designated by you (other than the carrier), acquires physical possession of the ordered goods. To exercise this right, you must inform us of your decision through an unequivocal statement sent by email or written post.

Pursuant to Article 16(e) of EU Directive 2011/83/EU and national consumer protection laws, the statutory right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been unsealed or broken after delivery.

Because dietary supplements are ingestible health products, bottles whose outer tamper-evident plastic wrap or inner induction safety seal has been opened, pierced, or removed cannot be accepted for return or refund. Returned items must remain unopened, undamaged, and in their original packaging.

To initiate an authorized return within the 14-day window, please contact our support desk at [email protected] stating your order reference number, date of delivery, and the specific items you wish to return.

Our team will promptly provide a Return Merchandise Authorization (RMA) reference and instructions on securely packaging the parcel for transit back to our fulfillment facility.

Unless an item is defective or shipped in error, the customer is responsible for direct return shipping expenses. We recommend using a registered, trackable shipping method, as we cannot accept responsibility for returned parcels lost or damaged during reverse transit.

All approved returns must be dispatched to our registered business facility: B.O. d.o.o., Obrtno industrijska cona Hrpelje 77, 6240 Kozina, Slovenia.

Upon receipt of your returned package, our quality assurance staff inspects the contents to verify that all protective seals remain intact and products are in resaleable condition. We will notify you via email regarding the approval or rejection of your return.

Approved refunds are processed within fourteen (14) days from the date we receive the goods back. Reimbursement is issued using the exact payment method utilized for the initial purchase, with no administrative deductions or additional fees.

If you receive an item that is damaged in transit, defective, or different from the formula ordered, please contact us within 48 hours of receipt with clear photographs of the package and affected bottles.

Upon validation, we will arrange a complimentary prepaid return or immediately dispatch a replacement shipment at zero additional cost to you, ensuring complete satisfaction.

For assistance with any returns or order inquiries, please reach out to our customer service desk at [email protected] or phone +386 5 680 0120.

Corporate oversight is maintained by B.O. d.o.o. (Reg. No. 3331679000, VAT ID SI 67486134), Kozina, Slovenia.